The SLA Template from the CIO Toolkit.com is unique because of the following considerations:
â¢It strikes a balance between the 'sledgehammer to crack a nut' books and toolkits and the high level ones that are difficult to use due to insifficient detail
â¢An appropriate level of guidance is provided to help the user understand the value of each section of the template along with examples to assist
â¢The author/reviewer of the SLA template is a certified ITIL v3 Expert with a number of years of on-the-ground ITIL project implementation experience
â¢It is updated as per the 2011 update of the ITIL v3 framework
â¢It has been aligned with the ISO/IEC 20000-1:2011 update of the standard
â¢The template comes with a no-quibble 100% satisfaction guarantee - if you have a valid concern regarding the template that we cannot answer, we will refund you fully (within 3 days of the purchase).